Microsoft Dynamics 365 for Customer Service People and Managers

This course goes through everything you need to know to master the Customer Service features of Microsoft Dynamics 365.

Course Summary

As a Microsoft Certified Trainer for Microsoft Business Applications for the last 10 years...

I've seen many students come through my classroom with very similar questions and problems!!!

A few years ago, I created a course called 55260: Microsoft Dynamics 365 for Customer Service. The course proved very popular and was attended by students worldwide as it was sold through Microsoft channels and learning partners.

I've always wanted to create a self-paced 'on-demand' version of this course, where students can learn from home, the office or anywhere they please when they want!!

In this fully featured course, I go through everything an end-user needs to know about the Customer Service features of Microsoft Dynamics 365.

So, if you have an interest in providing your customers with exceptional Customer Service, through using the Customer Service Hub, with actionable insights in Customer Service Insights, then this is the course for you.

This stuff isn't rocket science people!! anyone can do it.

I hope you enjoy the course!!


Course Curriculum

Ben James

About your instructor...

As a 10-year veteran Microsoft Certified Trainer (MCT), Ben has helped 1000’s of users and technical teams be the best they can be when using, implementing and supporting Microsoft Business Applications.

Ben founded TTS in 2006, a Microsoft Partner organization based in Australia that specializes in the implementation of Microsoft Business Applications. In 2016, TTS was nominated as a finalist for the Microsoft Australian Partner Awards (MAPA).

In 2017, Ben authored the hugely popular 55242: Microsoft Dynamics 365 Customization and Configuration course that went on to sell thousands of copies and has been enjoyed by students, trainers and organizations worldwide.

These days Ben is regarded as a subject matter expert, spending most of his time mentoring and coaching students and authoring courses that are sold through a network of global resellers, including Microsoft, Global Knowledge, TechData and NetCom to name a few. We believe you will find his video courses just as compelling.

We hope you enjoy...

Ben's LinkedIn Profile