As a Microsoft Certified Trainer for Microsoft Business Applications for the last 10 years...
I've seen many students come through my classroom with very similar questions and problems!!!
A few years ago, I created a course called 55260: Microsoft Dynamics 365 for Customer Service. The course proved very popular and was attended by students worldwide as it was sold through Microsoft channels and learning partners.
I've always wanted to create a self-paced 'on-demand' version of this course, where students can learn from home, the office or anywhere they please when they want!!
In this fully featured course, I go through everything an end-user needs to know about the Customer Service features of Microsoft Dynamics 365.
So, if you have an interest in providing your customers with exceptional Customer Service, through using the Customer Service Hub, with actionable insights in Customer Service Insights, then this is the course for you.
This stuff isn't rocket science people!! anyone can do it.
I hope you enjoy the course!!